Bureaucratic Ineptitude

At every turn, Dasani's family is met with bureaucratic ineptitude. Chanel and Supreme should have been offered more material aid including additional food stamps and housing vouchers instead of more therapy for the entire family. The food stamps that were offered to Chanel were useless when she lost custody of the children. Her food stamps should have been transferred to Supreme's account immediately, but that did not happen. As a result, the family faced extreme hunger and Supreme tried to hold up a bodega by demanding the startled clerk buy back some paper towels from him.

The bureaucracy at the Auburn Family Residence is similarly useless. Auburn's specially appointed housing specialist had died the year before Dasani's family moved there, and he had never been replaced. Thus, Auburn had no housing expertise to offer in the midst of Brooklyn's becoming the most expensive housing market in America...