Katherine 'Casey' Singleton - This character is head of quality control for Norton Aircraft.
Bob Richman - This character is an intern at Norton Aircraft.
John Marder - This character is vice president of Norton Aircraft.
Doug Doherty, Nguyen Van Trung, Ron Smith, and Mike Lee - These characters are in charge of all forms of engineering, and one serves as a liaison, during the investigation of the accident.
Harold Edgarton - This character is the president of Norton Aircraft.
Captain John Chang and Thomas Chang - This character is the TransPacific pilot who was flying Flight 545.
Jack Rogers - This character is a reporter who covers the airline industry for a small newspaper.
Scott Harmon - This character is an employee of a video company Norton Aircraft often uses when analyzing video tape.
Jennifer Malone - This character is an ambitious television producer in need of...
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