A growing number of organizations are giving increased attention to customer service. Financial institutions, hospitals, public utilities, airlines, retail stores, restaurants, manufacturers, and wholesalers face the problem of gaining and retaining...

Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase. According to Turban et al, 2002 “Customer service is a series of activities designed to enhance the level of customer...

Think back to the last time you had a positive buying experience how many years has it been? Whether in a business setting or the retail world, what has happened to true customer service, customer satisfaction or customer care? In order to provide...

The idea that investment in enhanced customer service - when correctly implemented - can make a positive impact on insurance providers' bottom line is gaining ground, if slowly. Brokers' Monthly asked John Willmott at Norwich Union to share a few thoughts on the...

The U.S. airline industry needs to do a better job of providing timely information about flight delays and in handling bumped passengers, an internal government watchdog said as the busy Thanksgiving travel period got underway. The Transportation Department's inspector general...

Walt Disney World calls its workers, from actors in Goofy outfits to laundry workers, "cast members" to make them feel part of the show. There's a garbage can every 25 steps, so litter will be tossed not dropped. There's a polite way to answer one...

Analyzes the customer service provided by Pizza Hut. Applies the general customer service theory to the company. Examines the consequences of good and poor service in a number of areas including customer needs and complaints.

A large part of being a good service provider is ensuring customer convenience.
Study findings show that strong leadership systems focus on customers, motivate employees, and implement their customer service vision. Focus on McDonalds and Tony Romas.

Discusses customer satisfaction methods used in the hotel industry. Focuses mainly on 5 star hotels.