Hard work, perseverance, incremental improvements, creativity and

Teamwork

Quality and customer:

*Quality is determined by the customer, the customer wants products and services that stand throughout their life, meet his or her own needs and expectations at a cost that represents value.

*Quality excellence can best be achieved by preventing problems rather than by detecting and correcting them after they occur.

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People comprises of:

-Marketing

-Technology

-Product

-Manufacturing

-Service

To extract better performance from the employees:

*Empowerment for all in a participative, cooperative and creative manner.

*And creative workplace*It must indicate the extent of customer satisfaction in absolute terms as well as relative to its competition. It must indicate the extent of customer satisfaction in absolute terms as well as relative to its competitors

Developing Relationship strategies

*Access to customer

*Continuous Customer feedback

*Conducting Transaction based surveys

*Establishing Customer focus groups...