"The cockpit is not answering, somebody's stabbed in business class - and I think there's Mace - that we can't breathe - I don't know, I think we're getting hijacked." - flight attendant Betty Ong, American Airlines Flight 11. Chapter 1, page 5.

"Nobody move. Everything will be okay. If you try to make any moves, you'll endanger yourself and the airplane. Just stay quiet." - Hijacker, American Airlines Flight 11. Chapter 1, page 6.

"How the hell could a plane hit the World Trade Center?" - Vice President Richard Cheney. Chapter 1, page 35.

"We're at war ... Somebody's going to pay." - President George W. Bush. Chapter 1, page 39.

"This is a new type of war." - NORAD crew member. Chapter 1, page 46.

"[They called for the murder of any American, anywhere on Earth as the] individual duty for every Muslim who can do it in any country in which it is possible to do it." -...