Part 1, Act 1, Scenes 20-25 Summary

Scene 20. Narration introduces us to Kate's new place of work, Madame Mantalini's millinery shop. Madame Mantalini is a well-dressed middle-aged woman, while Mr. Mantalini (who changed his name from Muntle) is a fancy dresser, younger than Madame Mantalini, and melodramatic in his way of speaking. As Kate arrives the Mantalinis are arguing, but they stop when Kate presents a letter of introduction from Ralph. Madame Mantalini hires her, promises a good salary, and tells her to never pay any attention to what Mr. Mantalini says.

Scene 21. Kate is introduced to Miss Knag, the workroom supervisor. Miss Knag introduces her to the other women in the workroom, who welcome her warmly. Soon afterwards a Rich Lady and her Daughter arrive. Miss Knag asks Kate to assist her with fitting them, but Kate is so inexperienced, awkward and nervous...