"As the head of a research at a global executive search firm put it, 'CEOs are hired for their intellect and business expertise—and fired for a lack of emotional intelligence.'" Introduction, p. xv.

"Anyone can become angry—that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way—that is not easy. Aristotle, The Nichomachean Ethics." Aristotle's Challenge, p. xix.

"These are times when the fabric of society seems to unravel at ever-greater speed, when selfishness, violence, and a meanness of spirit seem to be rotting the goodness of our communal lives. Here the argument for the importance of emotional intelligence hinges on the link between sentiment, character, and moral instincts. There is growing evidence that fundamental ethical stances in life stem from underlying emotional capacities...