Summary

In his chapter “Hearing the Unheard,” Jackson discusses the decisions he made about the Bulls during the summer following their loss to the Pistons. He has decided he needs to train the team to pace themselves, like marathon runners instead of sprinters. He realizes he also needs to help the players learn how to use its defensive strategies and how to make each game meaningful in their creation of a team. The most important aspect Jackson knows he needs his team to develop is a group intelligence.

Jackson next turns his attention to the psychologist Carl Rogers, a psychiatrist who influenced Jackson’s ideas about leadership. He describes Rogers’ ideas that people should be allowed to be themselves instead of being forced into roles. Jackson indicates he has tried to do this with his players. First, Jackson...