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Sam Walton, Made in America: My Story - Chapter 9: Building the Partnership Summary & Analysis

This Study Guide consists of approximately 37 pages of chapter summaries, quotes, character analysis, themes, and more - everything you need to sharpen your knowledge of Sam Walton, Made in America.
This section contains 245 words
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Chapter 9: Building the Partnership Summary and Analysis

Sam credits the success of the business with the relationship that the managers have with their associates. No matter how efficient or advanced their distribution center is or how great their technology might be, the associates are the real key to Wal-Mart's success. It is due to the associates that the company has been able to outperform the competition.

However despite this success, Wal-Mart didn't always treat their employees as well as they should have. In the beginning, Sam was too cheap to pay the associates well, only the managers. It wasn't intentional cruelty, but Sam was too focused on being competitive. He now realizes that the more you give the associates, the more your company will profit from it. The way the management treats its associates is exactly how they will treat their customers—and satisfied, loyal...

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This section contains 245 words
(approx. 1 page at 300 words per page)
Purchase our Sam Walton, Made in America: My Story Study Guide
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Sam Walton, Made in America: My Story from BookRags and Gale's For Students Series. ©2005-2006 Thomson Gale, a part of the Thomson Corporation. All rights reserved.
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