Emotional Intelligence: Why It Can Matter More Than IQ - Part Three: Chapter 10, Managing with Heart Summary & Analysis

Daniel Goleman
This Study Guide consists of approximately 28 pages of chapter summaries, quotes, character analysis, themes, and more - everything you need to sharpen your knowledge of Emotional Intelligence.
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In business people skills are becoming increasingly more valuable. The days of the bully manager are over in favor of building consensus and harmony in the workplace. One management consultant said, "Stress makes people stupid," to describe the effects. When people are upset they have memory problems, creativity is lowered, and they have difficulty paying attention, learning or making clear decisions. Good management means giving employees feedback on their performance so they can improve. Just as in marriage, personal attacks, sarcasm, disgust, contempt and bitterness create an emotional response that does not resolve the problem at hand.

Corporate consultant and psychoanalyst Harry Levinson advises managers on how to coach employees: be specific, offer a solution, be present (face-to-face in private) and be sensitive (be attuned to the employee's point of view). Sensitivity to...

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This section contains 302 words
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Buy the Emotional Intelligence: Why It Can Matter More Than IQ Study Guide
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