What is wrong with the couch that is delivered to the Breedloves home

The fabric of the couch had been torn during delivery.

The sofa, for example. It had been purchased new, but the fabric had split straight across the back by the time it was delivered. The store would not take the responsibility. ... "Looka here, buddy. It was O.K. when I put it on the truck. The store can't do anything about it once it's on the truck. ..." Listerine and Lucky Strike breath. "But I don't want no tore couch if it's bought new."