How did Helen and Siegfried postpone their "relocation"?

Helen and Siegfried learn of a British ship waiting in the port of Ijmuiden to rescue Jews and take them to England. Helen was not able to find a taxi willing to take her and Siegfried to the ship and later, tragically learned that Siegfried's cousins had tried to reach Helen and Siegfried but their telephone wire had been cut. The ship left for England only half filled to capacity.

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