TO:        Jim Wilson, Regional Operations Manager
FROM:    (name), Mid-Atlantic Regional Shopper
DATE:    April 15, 2003
SUBJECT:    McDonalds Shop Report

In response to your request, I investigated the (insert area location)McDonalds, located off of Wisconsin Avenue. After analyzing the behavior of the employees, I noticed some policy issues that should be addressed. Included in this report are a few steps that could be taken to improve the location and increase overall customer satisfaction.

EXTERIOR OBSERVATIONS

I arrived at the Wisconsin Avenue McDonalds at approximately 1:00 PM. I wanted to observe the location during peak business hours. Upon surveying the exterior of the restaurant, I noticed a substantial amount of garbage drifting in the parking lot. The majority of this garbage consisted of McDonald's paper products, such as wrappers, containers, napkins, and soda cups. In contrast...