Introduction:

Established in 1920,Qantas is the world's 11th largest airline and the 2nd oldest. Qantas was a former government owned business; it did not view profits or efficiency as its prime goal. In 1993 a 25% stake was sold to British Airways. Qantas was privatised in 1995 and has had to adopt management practices to overcome both internal and external influences and had to change its narrow-minded culture.

Qantas has undertaken significant changes over the last decade to cope with internal and external factors such as September 11 and the collapse of Ansett.

The source of change:

The factors that had caused Qantas to change was that Qantas had to become:

· A more competitive, efficient and profitable business

· Had to pay taxes and levies paid by other business in Australia

· Had to make a profit and pay a dividend to its shareholders

The main factors, which caused Qantas to...