Psychology and Industrial Efficiency eBook

Hugo Münsterberg
This eBook from the Gutenberg Project consists of approximately 219 pages of information about Psychology and Industrial Efficiency.

Psychology and Industrial Efficiency eBook

Hugo Münsterberg
This eBook from the Gutenberg Project consists of approximately 219 pages of information about Psychology and Industrial Efficiency.
it would be better if not so many useless goods were bought, and that the aim ought rather to be to protect the buyer than to help the seller, the psychologist would not object.  His interest would only be to find the right psychological means to lead to this other social end.  He is partisan neither of the salesman nor of the customer, neither of the capitalist nor of the laborer, he is neither Socialist nor anti-Socialist, neither high-tariff man nor free-trader.  Here, too, of course, there are certain goals which are acknowledged on all sides, and which therefore hardly need any discussion, just as in the case of the physician, where the prolongation of life is practically acknowledged as a desirable end by every one.  But everywhere where the aim is not perfectly a matter of course, the psychotechnical specialist fulfills his task only when he is satisfied with demonstrating that certain psychical means serve a certain end, and that they ought to be applied as soon as that end is accepted.

The whole system of psychotechnical knowledge might be subdivided under either of the two aspects.  Either we might start from the various mental processes and ask for what end each mental factor can be practically useful and important, or we can begin with studying what significant ends are acknowledged in our society and then we can seek the various psychological facts which are needed as means for the realization of these ends.  The first way offers many conveniences.  There we should begin with the mental states of attention, memory, feeling, and so on, and should study how the psychological knowledge of every one of these mental states can render service in many different practical fields.  The attention, for instance, is important in the classroom when the teacher tries to secure the attention of the pupils, but the judge expects the same attention from the jurymen in the courtroom, the artist seeks to stir up the attention of the spectator, the advertiser demands the attention of the newspaper readers.  Whoever studies the characteristics of the mental process of attention may then be able to indicate how in every one of these unlike cases the attention can be stimulated and retained.  Nevertheless the opposite way which starts from the tasks to be fulfilled seems more helpful and more fundamentally significant.  The question, then, is what mental processes become important for the tasks of education, what for the purposes of the courtroom, what for the hospital, what for the church, what for politics, and so on.

As this whole essay is to be devoted exclusively to the economic problems, we are obliged to choose the second way; that is, to arrange applied psychology with reference to its chief ends and not with reference to the various means.  But the same question comes up in the further subdivision of the material.  In the field of economic psychology, too, we might ask how far the study of attention, or of perception, or of feeling, or of will, or of memory, and so on,

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Psychology and Industrial Efficiency from Project Gutenberg. Public domain.