Psychology and Industrial Efficiency eBook

Hugo Münsterberg
This eBook from the Gutenberg Project consists of approximately 219 pages of information about Psychology and Industrial Efficiency.

Psychology and Industrial Efficiency eBook

Hugo Münsterberg
This eBook from the Gutenberg Project consists of approximately 219 pages of information about Psychology and Industrial Efficiency.

While the psychologists have to perform the actual labor, the representatives of practical life are much better able to indicate the points at which the psychological levers ought to be applied.  In the past year I have sought contact with several hundred large concerns in America which belong to many different industrial realms.  My time did not allow me personal observation in so many cases, but everywhere I begged for information from the leading men.  I asked in individual letters for the particular psychological qualities which from the standpoint of the management seemed essential for the various kinds of labor in their establishments.  I always inquired to what extent consideration was given to such psychological points of view at the appointment of applicants, and asked for material concerning the question how far individuals who proved to be unfit for one kind of labor showed fitness at other kinds of work.  The replies which I received from all sides varied from a few meaningless lines to long documents, which in some cases were composed of detailed reports from all the department chiefs of a particular concern.  The common fundamental turn was decidedly a feeling of strong interest in the formulation of the question, which was practically new to all of them.  Whether the answer came from paper mills or machine shops, from meat-packing houses or from breweries, from electrical or chemical mills, from railroad or mining companies, from department stores or from publishing houses, everywhere it was acknowledged that they had given hardly any conscious attention to the real psychological dispositions of their employees.  They had of course noticed whether their men were industrious or lazy, honest or dishonest, skillful or clumsy, peaceful or quarrelsome people, but I had emphasized from the start in all my letters that such points of view were not before my mind.  The mental qualities for which I asked were the psychological functions of attention, memory, ideas, imagination, feeling, volition, suggestibility, ability to learn, ability to discriminate, judgment, space-sense, time-sense, and so on.  It would lead too far here to discuss why these two groups of characteristics indeed belong to two different aspects of mental life, and why only the latter is strictly psychological.  The way in which the management is accustomed to look on their men is the practical way of ordinary life, in which we try to understand our neighbor by entering into the meaning of his mental functions and by seeking to grasp what his aim is.  But such an interpretation of the other man’s mind is not a psychological analysis.  It gives us the purposes of his inner life, but does not show us its structure and its component parts.  We can abstract from interpreting and appreciating in order to describe the elements of the mind which in themselves have no meaning and no value, but which are the only important factors, if we are to determine psychologically what we may expect from the individual.

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Psychology and Industrial Efficiency from Project Gutenberg. Public domain.