Norwich Union

Norwich Union
Type
Founded	Norwich, UK (1797)
Headquarters
Industry	insurance company
Website	http://www.norwichunion.com/

Norwich Union is an insurance company in the UK. It is the biggest life-insurer in the UK, and has a strong position in motor insurance. It is part of the Aviva group, itself created by a merger of Norwich Union and CGU plc in 2000. Aviva continues to operate in the UK under the Norwich Union name. Norwich Union is currently the biggest sponsor of UK athletics.

History

Norwich Union was founded in 1797 in Norwich, when 36-year-old merchant and banker Thomas Bignold formed the "Norwich Union Society for the Insurance of Houses, Stock and Merchandise from Fire", a mutual society owned by the policyholders who received a share of the profits. This in turn became known as the Norwich Union Fire Insurance Office. In 1808 Thomas Bignold established a second mutual, the Norwich Union Life Insurance Society. The Fire Society demutualised in 1823 when it absorbed the Norwich General Assurance Company. In common with many insurance companies against fire loss, they operated their own fire brigades to protect (only) the society's policyholders whose buildings were identified by "Fire insurance marks". It was not until 1929 that the Fire Society gave up its last private brigade, in Worcester, to the municipal authorities. By the start of the 20th century, the various Norwich Union societies were operating worldwide, although the last two decades of the century saw a retrenchment and withdrawal from a number of markets seen as unstable, especially in Africa. In 1997, its bicentenary year, Norwich Union demutualised and floated as a public limited company on the London Stock Exchange. Although it sold general insurance, motoring, healthcare and life policies - its wide range of products leading indirectly to its slogan no-one protects more - it was listed on the markets as a life company, and in recent years has been under some pressure from analysts to shed its general insurance arm. In 2000, Norwich Union merged with CGU, which itself was formed from the merger of General Accident and Commercial Union in October 1998. The Norwich Union had tried to take over General Accident over 100 years earlier. CGU also offered a broad range of life and general insurance products, with a stronger global presence than the heavily UK-based Norwich Union. Upon merging they formed the group CGNU which went on to become the Aviva group. As of 2005, there are two companies operating in the UK under the Aviva umbrella that use the Norwich Union brand: Norwich Union Insurance (NUGI) and Norwich Union Life (NUL). Outside the UK, the Aviva brand is dominant. Following an extensive pilot, in October 2006, Norwich Union introduced a novel type of auto insurance called "Pay as You Drive (PAYD)". A GPS receiver and mobile technology ne are placed in a car and different risk factors (time of day, distance, mileage) are directly monitored. The information is regularly transmitted directly back to the insurance company. Drivers using their vehicles at low risk times of day or on low risk roads or driving low mileage get a discount on their motor insurance premiums. There are several business method patents covering this invention. Norwich Union has supported a European public service ad campaign against careless, driving at too great a speed. The ad campaign is known as "The Faster the Speed, the Bigger the Mess."

Customer Service

In December 2007 Norwich Union was fined £1.26m by the Financial Services Authority (FSA) after customers lost £3.3m through identity fraud.^[1]

International operations

In Canada, Norwich Union was well-known as a direct marketer of life insurance products, particularly for the "It's Patrick!" series of television advertisements. Following the Norwich/CGU merger, this unit was sold to American International Group and renamed AIG Assurance, which dropped the "Patrick" ads.

External links

• Norwich Union home page
• Aviva home page
• History of Norwich Union

Notes