A bank teller is an employee of a bank who deals directly with most customers. In some places this employee is known as a cashier. Tellers are considered a "front line" in the banking business. This is because they are the first people that a customer sees at the bank and are also the people most likely to detect and stop fraudulent transactions in order to prevent losses at a bank (i.e. counterfeit currency and checks, identity theft, con artist schemes, etc.). The position also requires tellers to be friendly and interact with the customers, providing them with information about customers' accounts and bank services. Most tellers have a window (or wicket) and a cash drawer from which they perform their money transactions, which include, but are not excluded to:
- Check cashing/depositing
- Savings deposits/withdrawals
- Official Check issuances (i.e. Cashier's Checks, Traveler's Checks, Money Orders, Federal Draft issuances, etc.)
- Payment collecting
- Business referrals (i.e. Trust, Insurance, Lending, etc.)
- Cash Advances
- Savings Bonds Purchase/Redemptions
- Promotion of the financial institution's products (loans, mortgages, etc.)
- Resolving customer issues
- Balancing the vault, cash drawers, and ATMs
In the United States, tellers held approximately 558,000 jobs in 2004. Of these, 3 out of 10 worked part-time. Median annual earnings as of May 2004 were $21,120. [1]
See also
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References
- ^ [Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2006-07 Edition, Tellers, on the Internet at http://www.bls.gov/oco/ocos126.htm (visited November 04, 2007).]
