Douglas is the person who reads the governess's tale to the narrator and the assembled guests at the Christmas party. In the introduction to the governess's tale, Douglas offers to tell a terrible tale that heightens the terror effect by "two turns" of the screw, since it tells about ghostly interactions with two children. Douglas is very cryptic about his relationship to the governess, saying only that she was ten years older than he was and that she was his sister's governess, which is when she told him her tale. Once Douglas starts telling the tale, it is told entirely from the governess's point of view, from the account that she wrote down for Douglas.
Flora is the eight-year-old girl who the governess thinks is being tempted by the ghost of Miss.....
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