"'I wanted to blend coffee with romance, to dare to achieve what others said was impossible, to defy the odds with innovative ideas, and to do all this with elegance and style,'" Chapter 1, p. 11.

"'Fear of failure drove me at first, but as I tackled each challenge, my anxiety was replaced by a growing sense of optimism. Once you overcome seemingly insurmountable obstacles, other hurdles become less daunting. Most people can achieve beyond their dreams if they insist upon it. I'd encourage everyone to dream big, lay your foundations well, absorb information like a sponge, and not be afraid to defy conventional wisdom. Just because it hasn't been done before doesn't mean you shouldn't try,'" Chapter 1, p. 19.

"'It wasn't until I discovered Starbucks that I realized what it means when your work truly captures your heart and your imagination,'" Chapter 1, p. 23.

"'We can innovate, we...