pp. 169-186 Summary and Analysis

Mike accepts the position at EOP. The Tutorial Center is located on three floors of Campbell Hall on the UCLA campus. This is the biggest unit of the EOP program and Mike is in charge of it. There already was a staff of graduate student tutors and Mike was easily able to work with them. His duties were basically administrative, and he spent the first year developing the training program and manual.

The work at the Tutorial Center represented the first time that Mike was not working with marginal students or students with a history of failure. These students had performed well in high school and were now experiencing difficulties in college. To them, being referred to a counselor was an upsetting experience. The tutors had to understand this and then find the cause of the problem the student...