Summary

A company with a culture of strong character will treat all people the same. By demonstrating that every employee is important, the level of self-confidence of each employee is elevated and their dedication to their jobs is enhanced. The employees will feel protected and supported. In a weak culture, employees feel they are on their own and have to look out for their interests as best they can.

A new employee at Citigroup felt uneasy almost immediately after starting. People were all in their own towers and were not willing to share information with each other so as not to give anyone the edge. The company laid off 52,000 in one day during the financial turndown. In 2011, nothing much had changed. The employee was introduced to her new boss who said he was interested in three things: revenue, net income and expenses. He...