"...the characters...had become my companions. They were not merely my creations but, ultimately...my partners in creation. They had even influenced the development of one another" (pg. 2.)

"Why has all the intelligence, and wisdom, and experience, and knowledge that has advanced our species in so many other areas of civilization not worked nearly as well in the improvement of our species itself? Is it that human nature is simply human nature? Are we all somehow cursed? Or is it...that we are all caught up in myths about what it takes to get others to hear?" (pg. 3-4.)

"...that communication is a cerebral phenomenon rather than an emotional process; that insight will work with people who are unmotivated to change; that resistance to your message can be overcome by trying harder; that seriousness is deeper than playfulness" (pg. 4.)

"People can only hear you when they are moving...