Oh my god, now we’re going to have to see the Beast’s face every day.
-- Madison (Chapter One)

Importance: When St. Lawrence High announces it will no longer allow students to wear hats indoors, Dylan realizes he will no longer be able to hide his face. Madison makes a horrible, offhanded comment about Dylan, using both his nickname and referring to how ugly he is. This sort of thing wears heavy on Dylan, though he does his best to shake it off.

Can you refer me to anyone who can change… me?
-- Dylan (Chapter One)

Importance: In the hospital after his fall, Dylan can only think about how ugly he is. He asks his doctor, Dr. Jensen, if Jensen can refer him to a plastic surgeon. Dylan is so desperate to change his appearance that he is willing to undergo surgery. This leads the doctor to assume Dylan is depressed and self-harming by throwing himself off...