There are days when I can’t help but thinking you never really came back from that bridge, love. That you’re still trying to save that man on the railing.”
-- Jack's mother. (chapter 11)

Importance: This quote is something Jack remembers his mother saying to him. She expresses how the trauma of seeing the man at the bridge still haunts Jack, which is also confirmed by the nightmares he still has 10 years later about that day. While that day is over, Jack commits his life to trying to save people through his police work, and the man at the bridge has forever changed his life.

It’s maybe more a hostage situation now! And I’m very sorry about that! I’m having quite a complicated day here!”
-- The robber. (chapter 17)

Importance: The robber says this to the people at the apartment viewing when she runs in and they ask her if they are being robbed. This quote...