Pages 290-318 Summary and Analysis

Wallace concedes that the brochure for the cruise does not exaggerate the ship's luxurious service and accommodations. Wallace illustrates his point by describing an incident that occurred between him and a porter shortly after boarding the ship. Wallace attempts to bring his own bag to his cabin, but the porter tries to stop him. When Wallace is observed carrying his own bag, the porter's superior is alerted and the porter is disciplined. An officer from Guest Relations is dispatched to Wallace's room to apologize, and Wallace eventually explains the situation and makes the officer promise to erase any negative marks from the porter's work record. Furthermore, Wallace explains that he can order room service (called "cabin service" on the ship) twenty-four hours a day and the price is included in the cruise ticket. The food is also exceptionally good...