This formula quantified stress as causing the following:
- 19 percent of absenteeism
- 40 percent of turnover
- 55 percent of employee assistance programs
- 30 percent of short- and long-term disability
- 10 percent of drug plan costs
- 60 percent of total workplace accidents
- 100 percent of workers compensation and litigation complaints
There are many factors that contribute to making a workplace stressful. Research clearly indicates that certain jobs are more stressful than others. For example, people who work as police officers, fire fighters, air traffic controllers, and elected officials are exposed to higher levels of stress that people who work as janitors, florists, medical records technicians, forklift operators, librarians and musical instrument repairers. The factors that contribute to making some jobs more stressful include: level of decision-making required; level of monitoring workers must endure; unpleasant or dangerous physical or emotional conditions; repeated exchange of information with others; and whether job tasks are generally structured or unstructured.
Understanding the factors that contribute to creating stress in the workplace can help employers begin to manage stress among the workforce. The rest of this section will describe some of the detrimental effects of stress on the workplace and offer potential solutions for employers to minimize the potential harm to employees and to the work environment as a whole.
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