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1. How many people tell this story?

This story is told from the perspectives of four different narrators.

2. Who is the first narrator and what does she first relate in the story?

The first chapter belongs to Dolores Driscoll who begins by telling us that she thought it was a dog that she saw on the road on that fateful morning.

3. What does Dolores mean when she says that she always acted as if things were real?

Sometimes when it is snowing and drifting, you can see some optical illusions but she is sure it was a dog. Anyway, she always acted as if things were real, even if they were not. At least then you would err on the side of the angels.

4. What is Dolores' job and how long has she been doing it?

Dolores has been a school bus driver in the town of Sam Dent, New York, for 22 years.

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