Pour Your Heart Into It Quiz | Eight Week Quiz F

Howard Schultz
This set of Lesson Plans consists of approximately 134 pages of tests, essay questions, lessons, and other teaching materials.

Pour Your Heart Into It Quiz | Eight Week Quiz F

Howard Schultz
This set of Lesson Plans consists of approximately 134 pages of tests, essay questions, lessons, and other teaching materials.
Buy the Pour Your Heart Into It Lesson Plans
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This quiz consists of 5 multiple choice and 5 short answer questions through Part 3, Twenty Million New Customers Are Worth Taking a Risk For and You Can Grow Big and Stay Small.

Multiple Choice Questions

1. After his father's death, what does Howard work to increase for Starbucks employees?
(a) Benefits, pay, and hours.
(b) Pay and hours, but not benefits.
(c) Pay and benefits.
(d) Benefits, but not pay.

2. What profession does Ron Margolis, the first investor of Il Giornale, have?
(a) Obstetrician.
(b) Optometrist.
(c) Pediatrican.
(d) Chiropractor.

3. What position is Orin Smith hired for?
(a) Chief Executive Officer.
(b) District Manager.
(c) Chief Financial Officer.
(d) Advertising Consultant.

4. Which one of the following is an example of how Starbucks changes to cater to the needs of customers?
(a) Replacing all sugar packets with a healthy alternative.
(b) Making their stores bigger for increased safety.
(c) Hiring more employees to serve customers faster.
(d) Including low fat or skim milk in their drinks.

5. When does the first Il Giornale store open?
(a) April 1986.
(b) July 1986.
(c) September 1987.
(d) February 1987.

Short Answer Questions

1. Where is there a potential disaster in the coffee business?

2. As the crisis and other companies lower their prices, how much does Starbucks increase its prices to compensate for the stock they have?

3. How does Howard consider the task of meeting the expectations of Wall Street after the company goes public?

4. How many more stores does Howard open in Chicago to prove that it can catch on in that market?

5. As Howard, Orin, and Howard Behar are running the company, how does Howard feel about franchising?

(see the answer key)

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