Transport Topics, February 13th, 2006
Reliability refers to the ability of a product to continue to perform its intended functions over time in the hands of the customer. What manufacturer would deny that reliability is crucial to retaining customer loyalty and sustaining business over time? And yet, reliability is not a subject original equipment manufacturers and suppliers have always been anxious to talk about. Perhaps that is because the stakes are so high; neither side wants to take on more financially related warranty responsibility than it has to. Industry analysts estimate that truck and heavy equipment OEMs already spend...
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