Quality Progress, April 1st, 2004
When I first joined the quality department at Hewlett-Packard in the early 1980s, I remember watching videotapes of Kaoru Ishikawa reviewing the quality performance of Japanese companies. These reviews formed the model Hewlett-Packard used to conduct internal quality reviews and served as a role model for the site visits conducted by the board of examiners for the Malcolm Baldrige National Quality Award.
Ishikawa's factory visits and project reviews exemplify the way a professional should conduct quality assessments. According to Ishikawa, management should let employees self-regulate their o...
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