Canadian Underwriter, November 1st, 2001
Although claims personnel are greater exposed to written communica tions with clients and claimants, insurer underwriting staff share many of the same functions in the communication chain. PoorLy structured forms and other written communications can play a significant role in impacting on a company's business. Although underwriters may not write as many letters as their colleagues in claims, they still do a lot of important writing. For example, they write to agents or support personnel regarding the inspection of premises, exceptions to policies, and modifications or denials of coverage. Th...
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