Speech Technology, March 1st, 2008
THE HIDDEN VALUE OF SOMEONE BEHIND THE SCENES
i t's a familiar scene: While running errands during peak business hours, customers are forced to trudge through long, grueling lines in a battlefield of other rushed, stressed shoppers. Faced with excessive wait times and dodging the cost of hiring more cashiers, consumer businesses like Home Depot and Wal-Mart have installed U-Scan self-service kiosks over the past decade. Rather than wait for a cashier to tally up their merchandise, customers check it out themselves. As anyone who has used one of these lanes knows, the U-Scan experience tends t...
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