Orange County Business Journal, November 24th, 2003
So is the Ritz-Carlton Laguna Niguel a five-diamond or three-star hotel? Well, both. Last week, the hotel touted its 18th consecutive five-diamond award from AAA. But it was a little quieter a month earlier when the more prestigious Mobil Travel Guide snatched away a star for its 2004 rating. The resort was downgraded to three stars; the Ritz-Carlton had received four stars since 1998, which followed a 10-year run on Mobil's five-star list. "The bar has been raised locally and nationally in the four-star and five-star category," said Shane O'Flaherty, vice president of business development...
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