The Washington Post, February 21st, 2007
DANNY MEYERDanny Meyer has strong opinions about hospitality, as well he should. For more than 20 years he has used that focus to build an 11-restaurant empire in New York. Meyer sees a difference between service and hospitality: "Service is doing what you say you're going to do, delivering on your promise," he says. "Hospitality is a measure of how [the customer is] made to feel, regardless of how something was served." If there is one thing he wishes customers would do more of, it's communicate, whether that's asking in advance for a particular table or even letting the waiter know that a di...
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