Air Conditioning, Heating & Refrigeration News, April 16th, 1990
F & F minds its P's and Q's (price and quality)
CAMARILLO, Calif. -- All employees of F & F Heating and Air Conditioning Co. are paid salaries or hourly wages; there is no ticket time for service work, no piece work, and no commissions. That's because F & F serves a clientele that is very exacting -- what they want is more important than what it costs, "so our total company emphasis must be on quality performance," says Fred J. Ellrott, general manager.
The company tries not to put its people under any time or income pressure -- only the pressure to do a job that reflects well on themselve...
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