T + D, May 1st, 2005
We all have them, we all want them. What do we do with them?
WHEN JIMMY BUFFETT SINGS about relationships, he asks, "Relationships. We all got 'em, we all want 'em. What do we do with them?"
It's a good sentiment, and it makes me wonder if he'd ever worked in a services business. (The line works just as well if you begin with "client relationships.") Each of us in the workplace learning and performance industry deals with clients daily-whether you work in-house, as an external consultant, or as a supplier.
At some level, we all have-and want-clients. But at times, we can't figure out how to...
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