Smart Business Columbus, August 1st, 2005
Chris Doody and his brother Rick Doody, founders of Bravo Development Inc., are extremely focused on the customer experience. "We start by calling our customers guests," says Chris Doody, president. "We don't ever use the 'c' word. In fact, we are fanatical about that." Standing out in the hypercompetitive restaurant industry is no easy task. It requires a unique concept with great food and service, all while avoiding the appearance of being another metoo restaurant chain. Twelve years ago, Doody and his brother Rick created a concept for a new market segment called upscale casual. The visi...
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