Restaurants & Institutions, September 15th, 2007
Scott Hume, Editor-in-Chief I'm way behind in my pleasure reading, but I finally got to 'Blink: The Power of Thinking Without Thinking' (Back Bay Books, 2007), Malcolm Gladwell's fascinating analysis of those visceral, split-second judgments-good/bad, right/wrong, appealing/boring-we habitually make about people, places and all manner of things. His thesis is that snap judgments very often are more on-target than conclusions reached with the benefit of time or research. Nowhere is the truth of his assertion more evident than in how we evaluate restaurants. From valet parking to the host stat...
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