Human Resource Planning, February 1st, 1994
It is common knowledge that computers can offer the professional worker myriad benefits. Similarly well known is the fact that the misapplication of computer technology can cause much grief. Correctly ascertaining the suitability of computers in a particular situation is thus an important part of planning. The question of suitability is particularly difficult to answer when the technology is new or unfamiliar to those making the decision. To many human resource managers, the expert system (ES) -- a computer program designed to answer questions as would a human expert -- is an example of unfa...
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