Security Management, October 1st, 1997
Retail loss is just a cost of doing business, conventional thinking goes; that's why a 2 percent shrinkage figure has become an industry standard for retailers. But even this level of loss should not be acceptable, argues author Bill Copeland in his provocative and entertaining new book. After all, no loss prevention professional would allow an employer to take 2 percent out of his or her paycheck.
Without overstating his point, Copeland introduces - and repeatedly refers to - the mind-set of zero loss, his belief that no room exists for any loss in business. "Loss is not 'a cost of doing b...
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