Hawaii Business, August 1st, 2004
Zubair Kazi is serious about customers having it their way. Kazi presides over a 220-franchise restaurant empire covering nine states. However, when the president of California-based Kazi Foods visits one of his restaurants, he's so customer-focused that he is as comfortable jumping into help the staff wipe a table as he is discussing the latest financial figures with management. Says Kazi Foods chief executive officer Chris Scanlan, "There is a culture in the Kazi Foods system that is very hands-on and customer-oriented; that leadership starts at the top." For Kazi Foods Corp. of Hawaii, that...
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