The Boston Globe, May 19th, 1991
I had been through one hundred turnpike toll gates without incident before I handed that ticket to the collector who read it, smiled and said, "One dollar off at Papa Gino's." He made another joke while I fumbled for the right ticket, but I was too embarrassed to hear it fully. He made a third good-natured remark while I made my escape. It is not easy to banter with customers coming through a toll gate in an unending stream, but as with most things, it can be learned. Tim Phelan, not of the pizza ticket incident, was working the Mass Pike toll at Route 128 a week ago and let me watch and liste...
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