Today manufacturing and service organizations are operation in a global marker; there fore their success depends on having the right producrs services and providing customers with what they wont at the right time and at the right place price continuously and competitively.

In order for whirlpool company to enhance its productivity and to become world class performer it needs to develop policies and apply strategies whch will continuously:

· satisty the quality expectation of their customers

· lower their costs whilst standing sustaining or even improving the standards of its products and services.

· Deliver its products and services at the right time.

Whirlpool company, however, is facing muthiple issues that hinder the work of its different functions to achieve efficiency and effectiveness a Bad information system and its effect on product availability and customer satisfaction.

The corporation operates in 11 plants, each plant produces a specific product line resulting in multiple...