We handle refunds on a case by case basis. As a policy, we cannot offer refunds for the following situations:

• Users who forget to cancel their accounts or other factors that a subscriber is directly responsible for.
• Accounts that have been open for short periods of time. This policy exists because several study guides can easily be downloaded in under a minute. In addition, it is easy for our users who may only need access to one essay (a very common event) to copy/paste that one essay (or essays) into a file on their computer so that they no longer need to pay for access.
• Users who decide that they did not find what they are looking for. We display a significant level of content before you pay so that you can see all of the services and content that we offer. We display samples for the study guides and provide the first paragraph or more of all of the essays.

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