Quality management (QM), also called total quality management (TQM), evolved from many different management practices and improvement processes. Quality management is not specific to managing people, but rather is related to improving the quality of...

Quality management is a method for ensuring that all the activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its...

Vive la difference. One size rarely fits all, and that is particularly true for quality improvement. Yet everyone wants to do it, and many fail. Before undertaking any quality improvement process, the institution should place a value on the key benefits to decide...

When ASAE's Annual Meeting Advisory Committee brainstormed ideas for the 1992 meeting, August 29-September 2 at INFORUM/Atlanta Market Center, members quickly agreed on a theme: "New Thinking for the Quality Age." "We're all witnessing an increased demand among our members to consistently...

Sam Chapman, the two-sport star who led the University of California to its last Rose Bowl victory in 1938 and went to play the outfield for the Philadelphia Athletics, has died. He was 90.Chapman, who had Alzheimer's, died Dec. 22 at an assisted-living facility in...

During your tenure at Tennant, you put together a major quality initiative. What was the impetus this initiative?The impetus really started in 1978 and 1979. These were blow-out years in manufacturing. Demand was high, and we were having trouble just keeping up with demand. At...